Extracts From zurich 's Frequently asked questions

I am not sure of the exact date I passed my driving test. Does this mean I cannot get a quote from zurich ?

Year and month will be sufficient to get a quotation from zurich, but if you look on the back of the plastic section of your driving licence, the date in section 10, entitled ‘From' is the date you passed your test.

I am trying to obtain a quote for my car but the zurich database does not recognise the make and model.

Input of your registration number should normally identify your car. However you can input the make and model details and press the 'Search' button to return your car selection. If the car description is not listed, please contact the zurich Internet team on 0845 300 2662 and they will be able to assist with your enquiry.

Replacement Locks

This cover is for the zurich 'Car Solutions' only. In the event of accidental loss or theft of keys to your car, zurich will pay for the replacement of the relevant lock(s) of your car, up to an amount of £350 in total per claim. This amount is subject to a £100 excess.

Am I covered to drive abroad?

This cover is for the zurich 'Car Solutions' only. If you have a Basic Comprehensive policy, then you must contact zurich first on 0800 0966 233 or your broker. You will be covered to use the insured car in any of the countries listed onsite, for trips up to a maximum of 60 days. If your trip is for longer than 60 days you need to contact zurich first.

For a list of countries covered see the zurich web site.

zurich can also offer cover for Andorra , Romania , Turkey (European). However, you will need to give 21 days notice, you will require a Green Card and there will also be a charge for this cover. If you do require this cover, call zurich on 0800 0966 233, or contact your broker and you will be advised of the charges and how to get a Green Card.

Do I need a Green Card to go abroad?

It is no longer a legal requirement to have a Green Card for the European Union when you're travelling abroad. However if you are travelling to Andorra, Romania or Turkey (European) you will require a Green Card and you will need to contact zurich on 0800 0966 233, or your broker.

How do I go about making a claim?

zurich have a 24 hour, 365 days a year Claims Helpline. The telephone number is 0870 010 8899.

Who repairs my car?

One of zurich 'sapproved repairers will repair your car. These repairers have been appointed by Zurich to provide you with excellent customer service and quality repairs to your car. You will also receive a 3 year guarantee on all accident repair work from the repairer.

Will I get a courtesy car?

If you have a zurich 'Car Solutions' Comprehensive policy and you have an accident that leaves your car immobile, your car will be taken to one of their approved repairers and they will arrange to supply a courtesy car to you at the earliest opportunity.

If your car is mobile, convenient arrangements will be made for the repair, and a car will be provided for the duration of those repairs. Your courtesy car will be a group A vehicle, for example a Citroën Saxo with a manual gearbox.

If your vehicle is deemed to be a total loss by a zurich engineer, you may retain the courtesy car for 4 days from the date it was supplied to you. Hire beyond this point is available at a preferential daily rate.

The courtesy car will be covered under your own zurich policy while you have it, so the same terms and conditions apply, but you will not be able to take it abroad.

If your car is stolen and not recovered, or is destroyed by (say) fire, zurich are unable to provide a courtesy car. This will also be the case should you choose to take your car to a repairer of your own choice, rather than one of our approved repairers.

There is no courtesy car if your cover is Basic Comprehensive or Third Party Fire and Theft.